domorder

You can move an Order along with all other related Products and Services from your existing Customer Control Panel to another Customer,
by following the steps mentioned below:

Exceptions 

1. Login to your Control Panel, search for the domain name for which you have purchased this Order and go to the
   Order Information view. See details

   About Lock / Suspension 

   Note

   • If the domain name/Order is Locked/Suspended, you will have to first get it Unlocked/Unsuspended before proceeding further.

   • For Resellers: If the domain name is Locked by you, you may proceed without
     Unlocking it.

   • For Resellers: If the domain name is Locked by , you need
     to get it Unlocked first. Contact us at .

   • For Resellers: If the domain name/Order is Suspended by either you or , it needs
     to be first Unsuspended, before you can proceed.

   Additional Information

   Unlocking a domain name

   Unsuspending a domain name

2. Click the Move Services link on the top right-hand side of the screen, to initiate the process.

3. Here, you would have to mention the following details:

   • New Customer's ID: The Customer ID is a unique number associated with a Customer's Profile. If you do not know the
     Customer ID of the new Account, you can locate it in the Profile Details view in the new Customer Control Panel. See details

   • New Customer's username: Mention the Customer Username (Email Address) of the Customer Account where you wish to
     move the Order.

   About Customer Details 

   Note

   • If you are moving the Order under a different Reseller, but have not created a Customer Account under that Reseller, you need to correspond with this Reseller for your Customer ID and Username (Email Address) to move your domain name to this Customer Control Panel.

   • You will encounter the below error messages in case:

     • the Customer Username (Email Address) and the Customer ID you specified are not of the same Customer:

       Attention

       The Customer username and Customer ID are not of the same Customer

     • the Customer Username (Email Address) and/or the Customer ID you specified are incorrect:

       Attention

       Invalid Customer

   About Contact Details 

   Note

   • If you are Moving/Pushing a .ASIA domain name and choose to retain the existing Contact Details, then the current CED Contact would continue to be
     used, even after the Move.

     Additional Information

     CED Contact

   • If you are Moving/Pushing a .ASIA domain name and choose not to retain the existing Contact Details, then the Registrar's default CED Contact would be used
     after the Move.

   • While Moving (pushing) a .CN domain name to another Customer Control Panel, the Default Contact of the new Customer cannot be associated with the domain name. Hence, the existing Contacts associated with the .CN domain name will be retained.

   • While Moving (pushing) a .ES domain name to another Customer Control Panel, the Default Contact of the new Customer cannot be associated with the domain name. Hence, the existing Contacts associated with the .ES domain name will be retained.

   • Upon moving a .PRO domain name to another Customer, the existing professional information gets associated with the new Registrant Contact (if Contacts are not retained).

   • You may Move (push) your .RU domain name only if the NIC-D contact associated with the domain name is not associated with any other domain name.

     Example:

     If the NIC-D Contact 5555555 is associated with both domain1.ru and domai2.ru, then you may not move either of the domain names.

     While Moving (pushing) your .RU domain name to another Customer Control Panel, your existing Registrant contact information is retained.

   • While Moving (pushing) your .UK domain name to another Customer Control Panel, your existing Registrant Contact and Service Contact (if applicable) information is retained.

4. Click the Move services to other Customer button.

5. Confirm that the Customer account to which you are moving this Order, is the one you really intend to and click the Confirm and Move button.

Move Errors 

For Domain Registration Orders

sends consolidated emails to both its Customers as well as the domain name Registrant Contact
informing them about their Domain Registration Orders as well as any other Product/Service Orders, that are nearing their Expiry Date.

Customers

Customers are sent expiring domain name renewal instruction emails before the domain name(s) actually expire, upon expiry and upon deletion.

The reminders are sent to the Customer Username (Email Address) and Registrant Contact from 45 days prior to the domain name's expiry, on the 1st, 11th and 21st day of every month, until the domain name is either Renewed or Deleted (due to non-renewal).

The reminders are also sent to the Registrant Contact 30 days and 7 days prior to the Domain Registration Order's Expiry.

This report displays the Order ID, Domain Name, Product Category, Expiry Date, Days to Expiry and Days to Deletion, besides information about how to go about renewing these Orders.

Resellers

Resellers can easily view all expiring and expired domain names from the
Renewal Management interface within their Reseller Control Panel and choose to renew any domain name on behalf of their
Customer(s). See details

sends consolidated emails to the domain name Registrant Contact informing them about their Domain Registration Orders that are nearing their Expiry Date.

Renewal Reminders

Expiring Domain Registration Order renewal instruction emails are sent to the domain name Registrant Contact before the Domain Registration Orders actually expire and upon expiry. The reminders are sent to the Registrant Contact 30 days and 7 days prior to the Domain Registration Order's Expiry.

For other Products/Services

sends consolidated e-mails to its Customers informing them about their Product/Service Orders, that are nearing their Expiry Date.

Customers

Customers are sent expiring Order renewal instruction e-mails before the Order(s) actually expire, after expiry and on deletion.

The reminders are sent to the Customer Username (E-mail Address) from 45 days prior to expiry, on the 1st, 11th and 21st day of every
month, until the Order is either Renewed or Deleted (due to non-renewal).

This report displays the Order ID, Domain Name, Product Category, Expiry Date, Days to Expiry and Days to Deletion, besides detailed information about how to go about renewing these Orders.

Resellers

Resellers can easily view all expiring and expired Orders from the
Renewal Management interface within their Reseller Control Panel and choose to renew any Order on behalf of their
Customer(s). See details

When the Order is Deleted, the Customer is sent a final e-mail informing him/her that the Order is Deleted, since it was not Renewed within 15 days after Expiry.

In order to manage your Orders, you need to search for them from within your Control Panel with , and access
their Order Information view.

To List/Search and Manage Orders

1. Login to your Control Panel:

   For Resellers: See details

   For Customers: See details

2. Next, click

   For Resellers: Products -> List All Orders.

   For Customers: Manage Orders -> List/Search Orders.

3. Search for the specific Product Orders by selecting the appropriate Product under the For Product drop-down menu.

   Note

   For Resellers: You may search for Orders belonging to your Sub-Resellers by selecting the Include Sub-Reseller's results
   check box.

   Additional Information

   For Resellers: Instructions for Listing All Orders under your Reseller Account

   Instructions for Listing All Orders under your Customer Account

4. On the next page, you would see a list of Product specific Orders bought through . Click the domain name associated with an Order to reach the Order Overview.

5. Click the Product specific tab on the right hand side to reach the Order Information view, from where you can manage the Order.